Warranty & Repairs Policy

WARRANTY & REPAIRS POLICY 

Last updated: November, 2025 

 

At Mindfully Made by Veena, we stand behind the craftsmanship and quality of every bracelet we create. Each piece is handmade with care, cleansed and charged with intention. This warranty and repair policy ensures that you can wear your jewelry with confidence, knowing it is supported by our commitment to quality and mindful care.

 

WARRANTY COVERAGE

  • Mindfully Made by Veena offers a 30-day limited warranty on all full-priced bracelets purchased through our official website.
  • This warranty covers defects in materials or craftmanship under normal use during the warranty period.
  • If a product is found to have a craftmanship defect within 30-days of purchase, we will repair or replace the item at no charge.
  • Replacement items will be of equal or comparable value. If the same item is no longer available, a similar design or store credit may be provided.

 

WHAT THE WARRANTY DOES NOT COVER

  • Normal wear and tear, aging or fading of materials over time • Damage resulting from misuse, neglect or accidents (tugging or pulling, dropping, exposure to water, chemicals or perfumes)
  • Stretching or breakage of elastic cord due to overextension or improper wear • Loss, theft or missing components
  • Alterations or repairs made by any third party
  • Items purchased on sale, during sample sales or marked as final sale
  • Custom, engraved or limited-edition pieces

 

REPAIR & WARRANTY CLAIM PROCESS

  1. Email support@mindfullymadebyveena.com with your order number, a description of the issue and clear photos of the damaged area.
  2. We will respond within 48 business hours with a Return Authorization (RA) number and return instructions.
  3. Ship your bracelet securely packaged, including your RA number.
  4. Once received, our team will inspect the piece within 5 business days.
  5. If the damage is covered under warranty, we will repair or replace it at no cost. If the issue is not covered, we will provide a repair quote or alternative solution.

 

SHIPPING & COSTS

  • Customers are responsible for return shipping charges unless the item is deemed defective or an error was made by Mindfully Made by Veena.
  • Repaired or replacement items will be shipped back to you at no additional cost within the United States.
  • We recommend using a trackable shipping method for all warranty returns.

 

WARRANTY PERIOD & LIMITATIONS

  • The warranty period lasts 30-days from the delivery date.
  • Warranty coverage applies only to the original purchaser and is non-transferable.
  • Each item is eligible for one warranty repair or replacement during the coverage period.
  • Proof of purchase (order confirmation email or receipt) is required for all warranty claims.
  • Repairs or replacements performed under warranty do not extend or renew the original warranty period.

 

OUT-OF-WARRANTY REPAIRS

After the 30-day warranty period, you may still request a repair service for a small fee. Fees vary depending on materials, parts, and labor involved. Please email support@mindfullymadebyveena.com for a repair quote and processing instructions.

 

CARE RECOMMENDATIONS

To ensure your bracelet lasts as long as possible:

  • Roll the bracelet on and off your wrist rather than stretching it.
  • Avoid water, perfume and harsh chemicals.
  • Store your piece in the pouch provided when not in use.
  • Cleanse and recharge with selenite or moonlight to maintain its energetic balance.

 

THANK YOU

Every Mindfully Made by Veena bracelet is a mindful creation. Thank you for honoring its craftsmanship and energy. If you ever experience an issue, we’re here to ensure your jewelry continues to support your journey with integrity and intention.